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Q&A Commonly asked questions and answers
Q: If the price is so much lower than provided by the national carriers can the quality of the calls be as good?
A: YES, your calls are carried on the fiber optic networks provided by the national carriers.
Q: Do I have to dial additional numbers?
A: NO, this is a direct dial service, you will pick up your phone and dial as normal.
Q: How long will it take to get my new service up and running?
A: You should be connected to your new carrier within 5 to 7 business days.
To find out if you are hooked up DIAL toll free 1-700-555-4141 and it should say nanco when you are connected to our network.
Q: Why would I want a Toll Free 800#, aren't they expensive?
A: NO, our Toll Free program allows you have your own 800 number with no set up fees. You pay only 5 cents a minute for incoming calls from anywhere in Canada or the USA including Alaska and Hawaii.
There is a $4.95 minimum monthly usage on 800 numbers....if you do not receive at least $4.95 of incoming calls a month (about an hour a month) You will be charged the $4.95, If you receive more than $4.95 a month in incoming calls you are charged just for the actual incoming calls.
Q: How do I get a 800#?
A: In the comments part of the application idicate you want an 800 and put the number you want the 800# to ring to (usually your main number).
Q: What bill payment options do I have?
A: You may pay by:
1. Pre Authorized Chequing Account Debit, you will need to fax us a Void cheque
2. Pre Authorized Visa
Q: Do I get a monthly statement?
A: Yes, your detailed statement is emailed to you each month around the 10th for the previous months calls. Then about 5 days later we debit your bank account or Visa.
For additional Information call nanco at 1-877-826-9833 or you may E-mail: CustomerService@CanadianLongDistance.com
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